Return Policy

At urbanvix, your satisfaction is our top priority. If your order isn't what you expected, we'll make the returns process easy and hassle-free for you.

1. Return Qualifications

Return Period:
You may request a return within 30 days of receiving your order.

Product Condition:
To be eligible for a return, items must be in new condition—unworn, unwashed, and with original tags and packaging intact. Products that appear used, damaged, or incomplete cannot be returned.

Items That Cannot Be Returned:

• Intimate apparel (e.g., bras, underwear) and swimwear

• Personalized or custom-made products

• Gift cards

• Products labeled “Final Sale”

2.Starting a Return

Step1: Reach Out to Us

Contact us at [email protected] or submit a request via our return portal. Please include your order number and a brief description of the reason for your return.

Step2: Get Return Authorization

After we review your request, we’ll provide you with a Return Authorization Code along with shipping instructions.

Step3: Ship Your Item

Send the item in its original packaging along with the return code to the address we provide. Be sure it’s packaged securely.

Note: Unless the item was received in error or arrived damaged, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure safe delivery.

3. Refund Time

Processing Your Refund:
Once your return arrives and passes inspection, we’ll issue a refund to your original method of payment.

When to Expect Your Refund:
Please allow 3 to 15 business days from the time we receive your return for the refund to appear. Processing times may vary depending on your bank or credit card provider.

Partial Refunds:
If the item is returned used, worn, or missing parts, we reserve the right to issue a partial refund at our discretion.

4.Faulty or Incorrect Items

If you received the wrong product, a defective item, or something damaged in transit, contact us right away at [email protected] with your order number and a photo of the issue. We’ll send you a full replacement or refund—and we’ll cover the return shipping.

5. Still Waiting on a Refund?

If it’s been more than 15 business days since your return was delivered and you haven’t seen the funds:

• Verify the transaction with your bank or credit card company

• Be aware that banks can take extra time to finalize refund postings

• Still unsure? Contact us at [email protected]—we’re happy to assist

Thank you for shopping with urbanvix.
We’re honored to be part of your style journey—and always here to help.